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FAQ

Website

Q. I cannot log in
A. Please email us with your name and ID and we will fix it for you asap and get back to you


Price

Q. Your competitor is selling the same product cheaper, why is that?
A. Please let us know which product and where. We will go ahead and check it out and get back to you. As you know we do not have any hidden cost. We DO NOT make any profit off shipping. As promised on our site policies, if we find out they are legit, we will beat the price by 5% of the difference.


Order

Q. How do I place orders with KDM Motors?
A. If you are new, please register and sign in. Add items to shopping carts and check out. It is very simple and easy.

Q. What payment methods does KDM Motors Offer?
A. We offer Paypal and major credit cards.

Q. My order is delayed. What should I do?
A. We will do our best to help you. Please let us know by email or you can even call us.

Q. How can I get my tracking number?
A. Once your order is confirmed and shipped out, we will get back to you with your tracking number. Please request it to us by email and we will get back to you asap.

Q. I received wrong parts. What should I do?
A. If in fact you received wrong parts, we will take care of it at our cost. Please do not worry or panic. Just let us know and give us few hours to investigate.

Q. The product does not look like what I saw from the pictures.
A. We do our best to keep the most recent pictures on our website but sometimes it may look different depending on the angle and even your monitor spec. Please do not worry. If we think your explanation is clear enough, we will help you to get the parts you want. Your satisfaction is our No.1 priority.

Special Requests

Q. My Car is not listed on your website. Can you get parts for my car?
A. Of course, We cannot 100% promise that we can get ALL the parts you want but we are sure if they are made in Korea and for KDM cars, we can most likely get the parts you want. Please email us.

Q. Can you ship to my country?
A. Yes, as long as they have shipping services in your country.

Dealer's / Wholesale Accounts

Q. I own a registered business. Can I order in bulk? Or can I open a dealer's account?
A. Yes, please contact Jei or Dan here at KDM Motors, and we will discuss more in depth. We need to know the size and volume of your business to price products for you.

Shipping, Duties & Taxes

Q. Can I have a quote on shipping?
A. Yes. Please email us the product you would like to purchase, name, address and phone number.

Q. Does the final price include sales Tax?
A. As mentioned in our company policies, we are not responsible for any additional tax or duty that may occur. Please make sure to talk to relevant offices to find out about your local tax regulations or laws.

Q. Tracking number does not work
A. Please give it 2 business days. Sometimes tracking numbers get updated slowly. If it does not really work, please email us. We will do our best to find out the solutions for you.

Q. Do you offer any other shipping method than Pilot?
A. Yes. Please email us with your specific inquiries.